We are looking for Lebanese and English Speaking Back Office Customer Support Representative (CSR)

for our new client from transportation field. In this position, you take on the following tasks:

Responsibilities

• Maintenance of customer and transaction data in accordance with company data processing rules
• Assist drivers in terms of price acceptance shown in the application
• Review requests and confirm whether those are correct, communicate with drivers per email or phone to acquire additional info
• Compliance with company rules and regulations

Requirements

• Proficient in Lebanese, both spoken and written; English at B2 level
• Ability to communicate correctly and clearly with different customer types

• Fast thinker and ability to resolve situations as they come on the spot, being attentive to detail
• Creativity and team spirit
• Knowledge of IT programs as well as fast typing skills
• Preparedness to work in shifts, on weekends and public holidays
• Previous experiences in customer support is a big plus